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Please Put Me Back On Hold! Creating a Frictionless Customer Experience
In this guest blog by Shep Hyken, we have an excellent example of how to make the best of a difficult situation and turn it into a frictionless customer experience! Please put me back on hold. I want...
View ArticleCustomer Service Trends to Follow in 2023
In the past couple of years, companies have made remarkable strides in customer service. With a growing emphasis on personalization, businesses utilize customer data to offer tailored solutions that...
View ArticleTop 9 Customer Service Metrics To Measure
The significance of knowing our customers and measuring customer service cannot be overstated if our goal is long-term business success. As Michael Dell, CEO of Dell Technologies, aptly put it, “You...
View ArticleBalancing Experience and Training: The Key to Success in Customer Service
If you have a role as a customer service professional, you may believe that work experience is enough to succeed in your career. But if your goal is to stand out as a customer service leader, you need...
View ArticleIs a Career in Customer Service for Me? 10 Reasons to Consider it
If you’re looking for a fulfilling and sustainable career path, then customer service is a great option! This profession offers numerous advantages that can greatly benefit you both personally and...
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The Difference Between What Customers Want and What They Need – Guest Blog by...
In this insightful blog by customer service expert and author Shep Hyken, he discusses the difference between selling and serving. True service is taking the time to know what customers need. Many...
View ArticleWhat to Do after Certification – 10 Reasons to Renew and Continue Learning
If you recently earned your customer service certification, congratulations on your achievement! Your hard work and dedication have paid off! However, it’s important to remember that obtaining...
View ArticleService Recovery – 8 Reasons to Include it in Your Customer Service Strategy
Successful organizations understand the importance of providing outstanding customer service. However, even the most stellar companies can have service mishaps. While every effort should be made to...
View ArticleHow to Get to Know Your Customers – 10 Great Examples
Building and maintaining successful customer relationships is a complex and ongoing process that requires a deep understanding of customer needs, preferences, and behaviors. To achieve this, you need...
View ArticleDon’t Ghost Your Customers! 5 Ways Ignoring Customers Can Damage Your Business
It’s that spooky time of year again when goblins and ghouls abound. Speaking of spirits, have you ever been “ghosted”? As in, a sudden and complete radio silence from someone you thought you had a...
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